A Cross-Sectional Study to Assess Quality of Care and Patient Satisfaction Using Theranow Telerehabilitation Program Post-THR and TKR Surgeries

Abstract

Purpose: to study the quality of care and satisfaction of patients using a telerehabilitation program after THR and TKR surgeries by checking their NPS Methods: A cross-sectional survey was conducted among the 40 patients planned for TKR and/or THR surgeries and participating in TheraNow telerehabilitation program. Net Promoter Score scale was used to assess patient’s satisfaction and the likelihood of recommending TheraNow telerehabilitation program to others. Patients were asked to rate their satisfaction level on a scale of 0-10 after the program, 0 being the least satisfied and 10 being the most. Demographic details of the patients were also recorded. Results: Out of 40 Patients, 17 (42.5%) were males and 23 (57.5%) were females. The overall mean age of the study population was 65.20+8.41. The maximum number of patients (42.5%) belonged to 61-70 years of age group followed by the 71-80 years of age group (27.5%). The national average NPS score for the healthcare industry is 27 but the average NPS score in our study was 93. Conclusion: Excellent levels of patient satisfaction with total joint replacement were found and it shows that most patients who have had either a hip or knee replacement would be happy to recommend TheraNow rehabilitation programs in the future. The average NPS score in our study is 93 which is even more than the national average NPS score for the healthcare industry.