Abstract
Objectives: Beneficiary satisfaction and utilization of ICDS services in sampled Anganwadi centers (AWCs) of Kashmir Division. Method: The community based study was conducted during June 2007 to June 2008. Total of 139 Anganwadi centers (AWCs) were selected from three districts (Baramulla, Anantnag & Srinagar) of Kashmir valley. Three registered beneficiaries (pregnant woman, nursing mothers & 3-6 year age children were randomly selected from the register available in the AWC & were contacted and interviewed regarding utilization & satisfaction of services provided in AWCs. Sampling method: Multistage sampling technique was used in this study. Results: 10.1% of pregnant women, 10.1% of nursing mothers and 21.3% children 3-6 year age respectively were receiving supplementary nutrition. Preschool education was received by 4.5% children. 12.4% pregnant women had received Tetanus Toxoid through AWCs. 9% of pregnant women, 7.9% nursing mothers and 6.75 of mothers of children of age 3 to 6 years were satisfied by services provided by AWCs. Conclusion: Majority of beneficiaries was aware of the services provided by the AWC but acceptance and utilization of services was miniscule. Overall beneficiary satisfaction was very low mainly due to poor quality of services provided at AWCs.
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