Abstract
This project involves identifying major organizational changes occurred in a small company in the printing supplies sector as it implemented the ISO 9001:2000 standard. The case study methodology was used through exploratory research to conduct semi-structured interviews with six employees in addition to participant observation. The desired outcome of this article is the identification of the benefits and difficulties encountered in the implementation process and a comparison between the new and previous practices. The main results of the research relate to the process of professionalization of management practices of the company and the improved internal processes.
Highlights
According to Sartori and Weise (2013), the total quality management seeks constant improvement and a gradual introduction of new processes both existing in order to achieve greater excellence in quality organizations as a whole
In order to have a management development, it is necessary to supplement with quality tools, and management tools, which help in the overview of the organization and in the processes and services. In this sense, according to the International Organization for Standardization (ISO) annual survey, by the end of 2007, over 951 thousand companies in 175 countries had won a certification based on the ISO 9001:2000 quality management system
According to a survey carried out by the Brazilian Quality Committee (ABNT/CB-25) in 2005, more than half the companies seeking the certification in Brazil are small B2B companies facing a decrease in market share since many of their possible customers demand a quality certification from their suppliers, in most cases, the ISO 9001:2000
Summary
According to Sartori and Weise (2013), the total quality management seeks constant improvement and a gradual introduction of new processes both existing in order to achieve greater excellence in quality organizations as a whole. In order to have a management development, it is necessary to supplement with quality tools, and management tools, which help in the overview of the organization and in the processes and services In this sense, according to the International Organization for Standardization (ISO) annual survey, by the end of 2007, over 951 thousand companies in 175 countries had won a certification based on the ISO 9001:2000 quality management system. This number represents an increase of approximately 6% over the previous year. According to a survey carried out by the Brazilian Quality Committee (ABNT/CB-25) in 2005, more than half the companies seeking the certification in Brazil are small B2B companies facing a decrease in market share since many of their possible customers demand a quality certification from their suppliers, in most cases, the ISO 9001:2000
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