Abstract
This article focuses on the characteristics of effective employment services at the system level and is based on the experiences of individuals with disabilities who were successful in finding employment. We conducted interviews with 17 adults with disabilities who used a state agency to find employment and examined experiences with employment services, including job search and job entry experiences, strategies that facilitated involvement, supports provided, and barriers experienced. Findings showed that agency services varied from providing a guided approach to requiring a high level of self-direction. Job seekers shaped their experiences with agencies to find an effective place on the continuum between the 2 approaches. Findings also showed the advantages and limitations of each approach. This article also presents strategies for tailoring supports to meet the unique needs of each consumer along this spectrum.
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