A Content Analysis of Research in Quality Management and a Proposed Agenda for Future Research

Abstract

This paper adds to the ongoing development of the field of quality management. The purpose of this paper is to clarify the status of quality management research, to categorize the recent literature in quality management, and to better position the field for growth and maturity. The authors performed a rather extensive overview, review, and discussion of quality-related literature since 1995. They used centering resonance analysis (CRA), which has not been previously utilized in the quality management literature, to analyze 1978 research articles to identify influential word pairings in the literature overall, and in 251 articles appearing in recognized “A” journals. These provide a framework for reviewing the literature to categorize and summarize articles and key research contributions, identify trends, and recommend areas for future research in the field of quality management.