Abstract

Social intelligence in robotics appeared quite recently in the field of artificial intelligence (AI) and robotics. It is becoming increasingly evident that social and interaction skills are essentially required in any application where robots need to interact with humans. While the workspaces have transformed into fully shared spaces for performing collaborative tasks, human–robot collaboration (HRC) poses many challenges to the nature of interactions and social behavior among the collaborators. The complex dynamic environment coupled with uncertainty, anomaly, and threats raises questions about the safety and security of the cyber-physical production system (CPPS) in which HRC is involved. Interactions in the social sphere include both physical and psychological safety issues. In this work, we proposed a connective framework that can quickly respond to changing physical and psychological safety state of a CPPS. The first layer executes the production plan and monitors the changes through sensors. The second layer evaluates the situations in terms of their severity as anxiety by applying a quantification method that obtains support from a knowledge base. The third layer responds to the situations through the optimal allocation of resources. The fourth layer decides on the actions to mitigate the anxiety through the allocated resources suggested by the optimization layer. Experimental validation of the proposed method was performed on industrial case studies involving HRC. The results demonstrated that the proposed method improves the decision-making of a CPPS experiencing complex situations, ensures physical safety, and effectively enhances the productivity of the human–robot team by leveraging psychological comfort.

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