Abstract
Despite the developments in quality and business processes, many recent incidents have shown that product-harm crises and product recall based on these crises have brought along complex processes affecting both consumers and the company and its stakeholders. There are many studies in the field due to the unique nature of each crisis, the differentiation of its context, and the differences in research approaches. While this situation contributes to the deepening of the knowledge on the subject, it also causes the related literature to become quite intense and complex. On the other hand, studies focusing on the product-harm crisis are mainly concentrated on developed countries while the interest in the subject has just been increasing recently in developing countries such as Turkey. Therefore, this study aims to explain the basic concepts and processes, present the studies in the field systematically, and make suggestions for future researches to attract researchers from Turkey to encourage new studies in the field. In this context, firstly the basic concepts and processes have been explained, then the studies in the field have been presented and suggestions for future studies have been made.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.