A Conceptual Model to Resolve Frustration of Employees in the SMEs of Bangladesh

Tarnima Warda Andalib

doi:10.17485/ijst/2020/v013i09/147200

Abstract

Objectives: This study aims to design and develop the conceptual model to deal with employees’ frustration in the SMEs of Bangladesh and to resolve those. Researchers target is to find the reasons, layers, and resolving techniques of employees’ frustration in the SMEs of Bangladesh. Methods/analysis: Qualitative content analysis with multiple case studies and focused group studies has been applied in this study following Yin and Andalib to collect and analyze data. NVIVO tool and soft systems technique has been applied to analyze collected data. Findings: The study mainly observes and analyzes employees’ mental state of five SMEs of Bangladesh to understand and find out the reasons’ and layers of employees’ frustration. Researchers have also found the resolving techniques by detailed analysis and designed a conceptual model by introducing employees’ rights in the model. From previous scholars’ works employees’ frustration reasons, its categories, behavioral pattern of the employees’ when frustrated, differences between threat and conflict have been found and discussed. From qualitative multiple case studies of five SMEs and focused group discussion among twenty employees, three major themes are identified, which are employees’ need, barriers creating frustration, and layers of employees’ frustration. Later, while developing the conceptual model employee rights’ got introduced and resolving techniques have been added as per employees’ suggestions from the focused group discussion. Novelty/improvement: The novelty and originality of this research lies in its methods of analyzing especially in the qualitative method, where both multiple case studies and focused group discussion have been parts since that SMEs should be brought under qualitative research more to gain more deeper understanding and insight. Moreover, Andalib mentioned in 2018 that the inclusion of component ‘employees’ rights’ in the conceptual model to resolve frustration has been an importantly novel addition. Keywords: Conceptual Model, SME Cases, Focused Group Discussion, Layers of Frustration, Resolving Techniques.

Highlights

In this study, researchers seek to examine employees’ needs, barriers in front of these needs those create employees’ frustration and techniques to resolve employees’ frustrations in the SMEs of Bangladesh
In this study, researchers have done multiple case studies and focused group studies in five (5) SMEs of Bangladesh with in-depth interviews and agenda based discussion sessions among 20 participants to find the themes and codes to develop the conceptual model to resolve employees’ frustration. These codes and themes are integrated into employee rights’ protocols to ensure employees’ rights are aligned so that employees feel more like home and less like workplace, this improves the entire environment of the SME, innovation at workplace automatically improves
Qualitative Approach with philosophical notions and paradigms named ontology and methodology has been taken to collect both from literature and cases, store, analyze, and validate data by following techniques [16,17]

Summary

Introduction

Researchers seek to examine employees’ needs, barriers in front of these needs those create employees’ frustration and techniques to resolve employees’ frustrations in the SMEs of Bangladesh. In this study, researchers have done multiple case studies and focused group studies in five (5) SMEs of Bangladesh with in-depth interviews and agenda based discussion sessions among 20 participants to find the themes and codes to develop the conceptual model to resolve employees’ frustration. Later, these codes and themes are integrated into employee rights’ protocols to ensure employees’ rights are aligned so that employees feel more like home and less like workplace, this improves the entire environment of the SME, innovation at workplace automatically improves. This psychological anxiety creates a barrier towards establishment that can be ignored by perceiving some methods [2]

Objectives

Methods

Results

Conclusion