A Conceptual Model of Information Technology Competence for Public Managers: Designing Relevant MPA Curricula for Effective Public Service

Abstract

This study aims to conceptualize and propose information technology (IT) competence for training Master of Public Administration (MPA) students to succeed in the production and delivery of public service. Defining and assessing student competence is a central challenge to the relevance and accountability of public administration education. This study draws from the literature of psychology, IT management, technology education, and public administration, as well as from practitioners in the public sector, to develop a construct of IT competence for public managers, including general public managers and public IT managers. This conceptualization regards IT competence as multidimensional, encompassing knowledge, skills, and personal attributes that enable public managers be effective. Moreover, this conceptualization articulates the knowledge, skills, and personal attributes relevant to achieving effectiveness at individual, organizational, and professional levels. Emphasizing the perspective of employers of MPA graduates, we also discuss the conceptualization’s implications for MPA curricula and recommend curricular changes.