A Conceptual Model for Examining E-Government Adoption in Jordan

Abstract

In this paper, the authors propose and discuss a conceptual model for examining factors affecting e-government adoption in Jordan. This study evaluates existing empirical studies that examine e-government adoption in developing and under-developed countries. These studies were based on pre-existing theoretical models for explaining and guiding their research frameworks. An in-depth analysis of such models revealed that the technology acceptance model (TAM), the diffusion of innovation (DOI) theory, the theory of planned behaviour (TPB), and the unified theory of acceptance and use of technology (UTAUT) were among some of the most frequently used. As the UTAUT is a unified model based on the mapping of eight models, it was deemed appropriate to use the UTAUT as a guiding model for this research. A comprehensive analysis of all studies and constructs revealed that some external factors were also important for explaining e-gov adoption in developing countries. Hence, such external factors also considered relevant were integrated with UTAUT constructs as examining factors affecting e-gov adoption in Jordan. The theoretical and logical arguments and prior empirical validation of the constructs and their relationships allowed for the justification of the proposed integrated model and formulation of the associated hypotheses.