Abstract

Manufacturing has been hugely affected by the COVID-19 pandemic, with many critical global value chains either halted or seriously interrupted. Most interactions with customers and employees have to take place in a contactless or virtual way. As such, digital operation is the way to remain in business through mandatory shutdowns and restricted activity. To that end, this paper presents a literature review on the acceleration of the digital transformation triggered by COVID-19 as a catalyst in the utilization of Industry 4.0 technologies. Furthermore, a conceptual framework for digital transformation and Small Medium Enterprises (SMEs) business models change is proposed.

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