Abstract
Effective decision-making for the provision and maintenance of infrastructure systems requires strategic performance indicators aligned with a clear vision of the societal benefits that infrastructure will be expected to enable and systemic awareness of interdependencies between infrastructure sectors. This paper proposes a conceptual outcome-oriented approach to strategic infrastructure performance indicators as a systemic alternative to current approaches which predominantly focus on performance within individual sectors. The conceptual approach proposed aligns performance measures with stated priorities and future aspirations rather than past performance; provides a transparent framework for decision-making; can be applied at a range of scales; and creates an evidence base against which indicator design can be justified and reviewed. Additionally, the conceptual outcome-oriented approach proposed is adaptable for application in other areas of infrastructure decision-making, in particular the development of methodologies to assess what infrastructure will be needed in the future.
Highlights
Infrastructure is important for the simple reason that societies rely on infrastructure networks to provide public services, enhance quality of life, generate profits and aid economic growth (Boin and McConnell, 2007)
Effective decision-making for the provision and maintenance of infrastructure systems requires strategic performance indicators aligned with a clear vision of the societal benefits that infrastructure will be expected to enable and systemic awareness of interdependencies between infrastructure sectors
This paper proposes a conceptual outcomeoriented approach to strategic infrastructure performance indicators as a systemic alternative to current approaches which predominantly focus on performance within individual sectors
Summary
Infrastructure is important for the simple reason that societies rely on infrastructure networks to provide public services, enhance quality of life, generate profits and aid economic growth (Boin and McConnell, 2007). The need for this study is justified on the basis of a critique of current UK practice (‘A critique of infrastructure PIs in the UK National Infrastructure Plan’ section), in-depth literature review and analysis of international best practice (‘Lessons from performance management literature and international best practice’ section) and engagement with infrastructure practitioners (‘Stakeholder workshop to elicit expert perspectives’ section). This identified a significant gap in the literature and current practice regarding the development and use of strategic PIs in infrastructure systems that fulfil objectives a–c
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