Abstract
This article analyzes the management of critical knowledge within a manufacturing company whose workers should be supported by a knowledge management tool based on a data obtained from 69 Polish Manufacturing Enterprises from Lubuskie region and from 23 German Manufacturing Enterprises from Brandenburg region. It focuses on the approach of the use of an FAHP (Fuzzy Analytic Hierarchy Process) method for the creation of an objective decision in the selection process of a knowledge management tool, especially in regards to qualitative and immeasurable criteria. The concept of the decision-support system presented in this paper serves then as foundations for guidelines for the improvement of knowledge management processes in a manufacturing company.
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