Abstract
During the COVID-19 pandemic, the study examined bank staff motivation, workforce bullying behaviour and organizational citizenship behaviour (OCB). The present study aimed at exploring how motivation helped organizations promote employees' extra-role behaviour in the presence of workplace bullying. Data was collected from 271 (confirmed as 248) branch banking workers from numerous Pakistani banks. Social media and structured Google Forms utilize data using sampling methods (such as snowballs). The findings discovered that motivation has positive impacts on OCB, and also illuminate workplace bullying mediating consequences on staff motivation and OCB in Pakistan's banking sector. The study's recommendations can improve employee motivation and OCB by making banks more supportive.
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