Abstract
Enterprise Resource Planning (ERP) is a frequently used system among organizations to automate their workflows, and companies’ performances are highly dependent on the ERP system. The usability issues of ERP systems may cause performance degradation, resulting in the company’s loss in terms of cost. Previously, several studies reported many usability problems of ERP systems. It can be helpful for the developers and designers of ERP systems to use design recommendations as a quick reference to avoid recurrent usability problems of ERP systems. Currently, this area lacks effective consolidation of the previously reported usability problems data. This paper presents a unique approach to developing a precise checklist of ERP usability problems using the topic modeling technique. Our analysis found six different usability problem-related topics that can be generalized for various ERP systems. We have successfully validated our checklist in three different usability studies of ERP systems. The most found usability problems are “difficulty searching and finding desired item/information in interface and error handling” and “missing data and information”. The outcome of our paper is the provision of recommendations to avoid the usability problems of ERP systems and help organizations efficiently prevent frequent issues during the development and maintenance of ERP systems.
Highlights
According to current research in Saudi Arabia, the software as a service (SaaS) market is projected to grow around 16.8% from 2018 to 2024
This paper presents a state of the art approach to developing a precise list of the recurrent usability issues found in Enterprise Resource Planning (ERP) systems
We have explored the existing literature on ERP system usability problems reported in usability studies
Summary
According to current research in Saudi Arabia, the software as a service (SaaS) market is projected to grow around 16.8% from 2018 to 2024. The commercial enterprises, and industrial and manufacturing end-users, currently own the largest revenue share in SaaS in Saudi Arabia [1]. According to the newest worldwide statistics, the Enterprise Resource Planning (ERP) market is projected during the forecast period 2020 to 2024 to grow at a CAGR (compound annual growth rate) of 9% with a revenue of USD 19.52 billion [2]. The ERP systems are extensively used to manage the operation and processing of manufacturers and can systematically connect different departments of an organization [5]. ERP is a highly demanded IT solution in several sectors growing in any country, such as hospitality, healthcare, banking, and manufacturing. ERP systems are essential for the survival of highly competitive business environments to accelerate managerial decisions [6]
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