Abstract
The difficult situation is affecting many organisations at the present time. This article mainly deals with ensuring of the quality of production on the example of a case study in one manufacturing organisation. However, it is about involving other aspects, such as: maintenance, social responsibility, process approach. Everything is based on specific findings related to the economic crisis caused by the COVID-19 pandemic. Quality management tools and responsibility tools were applied in solving this complex task. The example of the mentioned organisation shows that the conformity application of aspects of the management system above in a holistic connection to soft resources not only supports the strengthening of production quality and the growth of efficiency, but it also strengthens an internal culture of the organisation. The goal is to ensure an efficient operation of the organisation and thus to support its competitiveness.
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