A Comparison of Potential Applications of Expert Systems and Decision Support Systems

Abstract

This paper describes ways in which decision support systems (DSS) and expert systems (ES) may be differentiated. It proposes a simplified systemic view which emphasises the functional differences of the environments within which each type of system is applied, thereby avoiding some of the problems often associated with attempting to define DSS and ES according to their constituent parts. This functional emphasis allows DSS and ES to be placed within a useful existing theoretical framework which takes account of contextual influences. The results of two independent surveys of DSS and ES applications in a sample domain—accountancy—are used to assess the view of their functionality held by users of the systems, particularly their functional differences. Some conclusions are drawn about the role of the user in the construction of such systems.