Abstract
ObjectivesTo address the relative importance of general job-related stressors, ambulance specific stressors and individual characteristics in relation to job satisfaction and health complaints (emotional exhaustion, psychological distress and musculoskeletal pain) among ambulance personnel.Materials and methodsA nationwide prospective questionnaire survey of ambulance personnel in operational duty at two time points (n = 1180 at baseline, T1 and n = 298 at one-year follow up, T2). The questionnaires included the Maslach Burnout Inventory, The Job Satisfaction Scale, Hopkins Symptom Checklist (SCL-10), Job Stress Survey, the Norwegian Ambulance Stress Survey and the Basic Character Inventory.ResultsOverall, 42 out of the possible 56 correlations between job stressors at T1 and job satisfaction and health complaints at T2 were statistically significant. Lower job satisfaction at T2 was predicted by frequency of lack of leader support and severity of challenging job tasks. Emotional exhaustion at T2 was predicted by neuroticism, frequency of lack of support from leader, time pressure, and physical demands. Adjusted for T1 levels, emotional exhaustion was predicted by neuroticism (beta = 0.15, p < .05) and time pressure (beta = 0.14, p < 0.01). Psychological distress at T2 was predicted by neuroticism and lack of co-worker support. Adjusted for T1 levels, psychological distress was predicted by neuroticism (beta = 0.12, p < .05). Musculoskeletal pain at T2 was predicted by, higher age, neuroticism, lack of co-worker support and severity of physical demands. Adjusted for T1 levels, musculoskeletal pain was predicted neuroticism, and severity of physical demands (beta = 0.12, p < .05).ConclusionsLow job satisfaction at T2 was predicted by general work-related stressors, whereas health complaints at T2 were predicted by both general work-related stressors and ambulance specific stressors. The personality variable neuroticism predicted increased complaints across all health outcomes.
Highlights
Much research on health in the ambulance service has been based on the assumption that such work is inherently stressful [1,2]
Administrative-organizational stressors may not be an expected part of ambulance work and a high frequency level may over time be an important source of frustration and low job satisfaction among ambulance personnel
On the other hand, are more experienced and may experience potentially traumatic stressors as less severe, but may be more vulnerable to physical demands and musculoskeletal pain. Based on this background information, we studied the relative importance of general job-related stressors, ambulance specific stressors, and individual characteristics in a one-year follow-up study of Norwegian ambulance personnel
Summary
Much research on health in the ambulance service has been based on the assumption that such work is inherently stressful [1,2]. Ambulance personnel must attend to Previous research on ambulance work reveals several difficulties in stating firm conclusions about the relative importance of patient care and operational factors compared to sources other than ambulance work, such as the ‘managerial role’, the ‘relations with others at work’ and ‘general job demands’. Research concerning both administrative-organizational and ambulance-specific stressors is sparse. Administrative-organizational stressors may not be an expected part of ambulance work and a high frequency level may over time be an important source of frustration and low job satisfaction among ambulance personnel
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