Abstract
Many factors influence human and social systems’ behaviour. The main aim of the current study was to check the status of intelligence in emotional, cultural, and ethical dimensions. Besides, the study examined the effect of those dimensions of intelligence on improving the performance of public and private banks in Ardabil. The current study was practical in terms of the method; cross-sectional in terms of time; inductive in terms of implementation logic; quantitative in terms of the implementation process; and causal in terms of purpose. The population of the study included the managers of public banks of Melli and Sepah and private banks of Pasargad, Eghtesad-e Novin, and Mehr of Ardabil. A questionnaire was set up by the researcher to evaluate the effects of intelligence in emotional, cultural, and ethical dimensions on the banks’ performance. The Cronbach test was used to test the reliability of the questionnaire. Descriptive statistics such as frequency, medium, and mean were used to describe the demographic of the participants. Inferential statistic tests such as Kolmogorov-Smirnov, regression, and independent t were used to analyse the data. The findings of the study showed that in both public and private banks, intelligence in emotional, cultural, and ethical dimensions had a positive impact on the performance of the banks. The effects of cultural intelligence on the performance of the public banks were more than the private banks. However, the impact of emotional and ethical intelligence on the performance of the private banks was more than the public banks.
Highlights
Today, affected by the competitive market, many organisations are subject to change more than ever before
Ethical intelligence accounted for almost 10% of the performance of the changes of the public banks while it experienced a growth in the private banks at 31%
It can be concluded that the impact of emotional intelligence on improving the performance of the private banks is greater than the public banks; the impact of cultural intelligence on improving the performance of the public banks is greater than the private banks; and the impact of ethical intelligence on improving the performance of the private banks is greater than the public banks
Summary
Today, affected by the competitive market, many organisations are subject to change more than ever before. The growing influence of the humanities, sociology, political science, ethnography, and psychology in the respective fields have brought impressive impact on the evolution of human’s systems such as the organisations In other words, they played a major role in the mental transformation of turning organization-based human to the human-based organisation. They played a major role in the mental transformation of turning organization-based human to the human-based organisation The position of these key principles has been a sustainable and effective change in the human’s behaviour, personality, attitude, perception, and learning. This phenomenon provides the required information for the managers and helps them to improve organisations. It is important to note that human behaviour is influenced by a set of factors; investigating the impact of a unique factor on a phenomenon will not be free of defects
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