Abstract
With the emerging technology of electronic commerce, most of the business companies positively tend to offer services to their clients dealing in B2C e-commerce. We pro- posed four models for business to consumer (B2C) with supply chain management. First two models are M |M |1 with and without server breakdown and other models are M |M |C with and without server breakdown. During service when the server breakdown, the re- pairing process of the server begins immediately. During repair period the server serves the customer with slow rate and service period follows exponential distribution. Then numerical results are also illustrated various system performances are calculated
Highlights
With the emerging technology of electronic commerce, most of the business companies positively tend to offer services to their clients dealing in B2C ecommerce
Chain management is an organized interrelated business network involved in the produced goods and services required by the customers
There are some important roles that are played by internet when it comes to supply chain: Inventory management, Purchasing and transportation, Processing the orders, Relationship with vendors and Customer service etc
Summary
Chain management is an organized interrelated business network involved in the produced goods and services required by the customers. It is a very systematic and stratified coordination of the traditional business functions. Suppliers can provide offer on their products and services directly to his customers, where purchasers can find what they need directly from producers like business to consumer process This disintermediation has updated the supply chain process by facilitating the changes in demand-supply process in the market. There are some important roles that are played by internet when it comes to supply chain: Inventory management, Purchasing and transportation, Processing the orders, Relationship with vendors and Customer service etc.
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