A Comparative Study of Jet Airways and Indigo Airline Employee's Motivation in Context With “Hygiene Factor”

Neha Nazneen Siddiqui,Gaurav Bisaria

doi:10.4018/ijabim.20210701.oa5

Abstract

In this paper, effective human resource management practices and their impact on airline ground staff have been studied. The aviation industry's attrition rates have multiplied in the most recent years in the entry and mid-administration level. It is occurring because of the view of being poor paymasters, delay in pay rates, work uncertainties, and little concern for worker welfare factors; for example, attractive and distinct pay packages with incentives and working conditions appear to be progressively moderate and controlled in regions of aviation. It is needed to know what aspects have changed over time to bridge the employee's expectations. In this paper, different factors of motivation have been analyzed. It has been attempted to discover the innovative techniques of motivation to retain the talent and offer some suggestions to lower the attrition rates of the ground staff of airlines at Lucknow Airport.

Highlights

Attrition can be a smoldering downfall for the airline sector, due to failing to tap the full use of human capital and losing much of its resources and money
Supervision is a maintenance factor that results in employee satisfaction; we can say Indigo employees are more satisfied in terms of supervision at the workplace than Jet Airways employees
It clearly shows that 79% of employees of Indigo Airlines are satisfied with the current salary structure

Summary

Introduction

Attrition can be a smoldering downfall for the airline sector, due to failing to tap the full use of human capital and losing much of its resources and money. Ground Staff Workers play a significant role in the aviation industry They ensure passengers’ safety, security, and comfort, oversee the loading and unloading of cargo and baggage and prepare aircraft for flight. As described by Robbins and Judge (2007), motivation is the “willingness to exert high levels of effort to organisation goals, conditioned by the ability of the effort to meet certain individual needs.”. In this case, a need is an internal condition that makes those findings look attractive. These causes produce search behavior to identify precise targets that would meet the need if satisfied and lead to stress reduction (Robbins & Judge, 2007)

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Conclusion