A COMPARATIVE STUDY IN PUBLIC-PRIVATE HOSPITALS ABOUT EFFECTS OF PSYCHOLOGICAL CONTRACT ON EMPLOYEE PERFORMANCE

Abstract

The psychological contract is a set of mental expectations created by the individual, which is an unspoken agreement that reveals what the organizations and the workers expect from each other and whether these expectations are met. The main aim of this study was to determine the level of psychological contractual expectations, the level of satisfy and breach of the psychological contracts of the health professionals working in public and private hospitals and to determine whether there is any difference between them. The universe of the study (N = 5112) has been created healthcare services professionals (physicians, nurses, midwives, health technicians) at the public hospitals and private hospitals which operating in the center of Gaziantep City. It were applied questionnaire to total 1202 person (23.61%) at between January-April 2015. The data were evaluated using the SPSS 15.0 program using frequency and percentage analyzes, factor analysis, significance test between two means (T test), analysis of variance (ANOVA), correlation analysis. According to the results of the study, it was determined that the levels of psychological contract expectations and institutional satisfaction of private hospital health workers were higher than those of public hospital health workers. It was determined that the level of violation of psychological contract of public hospital healthcare workers is higher than that of private hospital health workers. A statistically significant negative correlation was found between psychological contract violation and employee performance (p <0.01).