Abstract
Abstract : The study concerned itself with finding out how long patients waited to see physicians in a group practice type clinic; how much time was spent with the physician; and how much time was spent at the various ancillary services patients were sent to for service. The data revealed that waiting times were reasonable generally but that patients did experience long waits in individual clinics. Patients visiting ancillary services experienced short waiting and service times. Patients arriving early and patients arriving late at the clinics tend to produce a random arrival pattern, making it difficult to operate the appointment system without some controls on the patients' admission to the physician's office. The number of walk-in patients has a serious effect on the appointment system and provisions for these patients should be built into the appointment system.
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