Abstract
It is common knowledge that the transition of mobile networks from one generation to another is basically for the improvement in the networkās Quality of Service (QoS). Bearing this in mind, we will assumme that the Universal Mobile Telecommunication System (UMTS) will outperform the Global System for Mobile Communication (GSM), hence, the motivation to conduct this study in Calabar, Nigeria, for four mobile networks; MTN, Airtel, Globacom and 9mobile. With the aid of a TEMS investigation software installed in a laptop, a measurement campaign was carried out and log files collected, with focus on Call Setup Success Rate (CSSR), Dropped Call Rate (DCR), Handover Success Rate (HOSR), Call Setup Time (CST), network coverage and network quality. The collected data was analyzed with the aid of a TEMS discovery software. The analyzed data for each Key Performance Indicator (KPI) was compared with the minimum benchmark of the telecommunications regulatory body, the Nigerian Communication Commission (NCC). Result reveal that there was no outright improvement in the QoS and there was fluctuation in the QoS provided by the network operators. We therefore conclude that the network operators, either did not make accurate planning before installing their base stations or do not optimize their networks frequently and this led to poor QoS in most cases.
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