A Collective Action in Indonesia Local E-Government Implementation Success

Abstract

Despite the burgeoning number of studies of e-government implementation, very few scholars have focused on the relationship between e-Government implementation success and the roles of actors' collaboration in particular within a local government context. Drawing on Van de Ven (2005) collective action theory, this paper endeavors to conduct an in-depth investigation through a case study of government actors perform collective action in local e-government implementation. Data were gathered through field observation, in-depth interviews, and written material. The data, then, were analyzed using the grounded theory approach through open, axial, and theoretical coding. By claiming that technology is fundamentally a collective action process,this study investigates the logic embedded in the actors' collaboration to build and implement e-Government at the local level. This study found that local government actors successfully perform a collective action in local e-government implementation through a harmony of coordination, cooperation, communication, and sharing responsibilities among local actors. Local e-government systems and infrastructures were built and implemented through intensive coordination and collaboration with the central government, internal local government, and private actors. Responsibilities to develop and maintain the local e-government systems and infrastructures are shared across local institutions.