A Collaborative Network Case Study: The Extended “ViaVerde” Toll Payment System

Abstract

The extended ViaVerde business model is presented and discussed as a case study of an enterprise collaborative network in the domain of toll payment systems. In order to offer ViaVerde clients the possibility to use the installed RFID transponder to automatically pay services in car parking areas and gas stations, a complex collaborative enterprise network comprising a diversity of business models, was established. Besides banks and clearing house, there are other players involved. The car parking area owners, co-located shops, and companies offering employees parking facilities are examples of such players. The life cycle management of the underlying distributed business process requires a new framework able to deal with the distribution of contributing actors and the need to guarantee interoperability among the various heterogeneous systems. The paper focuses on the requirements for a technological platform to deal with such complex enterprise network. A service oriented infrastructure developed for toll management systems is taken as the baseline for supporting the new enterprise collaborative processes.