A Cluster-based Approach for Finding Domain wise Experts in Community Question Answering System

Abstract

Community Question Answering (CQA) systems is an emerging web-based information service. CQA enables web users to get precise answers to questions from experts of the specific domain.CQA is used in wide areas such as biomedicine, information technology, tourism, etc. This paper focused on finding experts in community question answering system using unsupervised machine learning technique. Our Proposed system consists of three phases namely i) Clustering tags ii) Determining Experts for the unanswered questions iii) Finding experts for the given Question. By doing the tag analysis process, identified similar tags in a particular domain, and formed a cluster. By doing question analysis, we found the unanswered questions in each domain and identified the experts. For the given question, suggest the expert by doing pattern matching technique. The results section proves that our system predicts the experts for the given question with good accuracy.