Abstract
As we choose between on- site document delivery services or remote services and attempt to evaluate types of access available, costs involved, turn-around time, ease of order placement, delivery options, frequency of update, and technical support provided, we have created for ourselves not only a charmed brew, but as Ronald Leach says, an electronic tower of Babylon.[5] Confused? Where does the confusion lie? Not only must we choose between the services I just mentioned, but we need to decide on the system and mode of delivery as well! Will we use fax, or how about Federal Express, Overnight Courier, United Parcel Service, Next Day Air, and please don't forget Second Day Air. The option of electronic scanning also exists, and for some, Ariel is the answer, where a scanned fax is sent over the Internet. Article discusses these and other decisions.
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