A Change Management Framework to Support Software Project Management

Abstract

In today’s global marketplace, organizations are continually faced with the need to change their structures and processes to attain a competitive advantage. Implementation of new technology and information management systems results in inevitable changes in organizational procedures impacting on the people involved. Resistance to change may impact on this process and contribute to failure of this system. Managing change in an effective and efficient manner may negate this impact. This paper compiles a set of guidelines to support change which involves the incorporation of technology in an organization. These guidelines were mapped to a model, the GIC (Guidelines Implementing Change) model comprising all identified factors. These guidelines are utilized to guide the implementation of a new system, while simultaneously evaluating the success of these set guidelines. This research is cross disciplinary, affecting the areas of organizational behaviour, software project management, and human factors.