Abstract
A CASE tool is described which addresses the problems of defining business needs and the IT systems required to support them. The tool is based on Critical Success Factors (CSF) analysis for use within IT planning and requirements determination, and has three basic uses: (1) a database of information concerning organizational factors gathered during CSF analysis, linking business and IT needs, (2) a source of reports showing interrelationships between the organizational factors, (3) a ‘what-if’ facility that allows the analyst to vary the priorities of organizational factors and to study the effects on the priorities of business factors such as business units and IT-related factors such as applications. We describe the tool and its two arenas of use with a case study and an example.
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