Abstract
Interactive Voice Response Systems (IVRS) have been used extensively to engage with poorly literate populations in the context of public health, farming, community radio, citizen journalism, and other sectors [2--7]. The voice based medium on IVRS, and the easy to use phone interface, seem to have been useful to help poorly literate and non-IT savvy populations to interact with automated computerized systems. In this study, we explore the use of IVRS for visually impaired people. To the best of our knowledge, we have not come across the use of IVR systems as an assistive technology to engage with this segment, and we describe an initial experiment we did in India. Based on our results, we feel much potential lies in researching this further because equivalent systems such as SMS and the use of screen-reading software on phones [1] are available to only trained or educated or higher income users from among visually impaired people.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
