Abstract
The cost of a network outage can reach millions of dollars depending on the duration of the outage and the size and line of business of the organisation. Companies rely on NOC analysts (the first line of response to network incidents and outages) to proactively search for potential problems and eliminate or minimise their threat to avoid significant cost loss and reputational damage. Through semi-structured interviews conducted with ten current or former NOC analysts, we have uncovered that contrary to existing studies, extrinsic motivation in the form of monetary rewards and recognition had the most influence on encouraging proactive behaviour.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Information Systems and Change Management
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
