A Case Study of Indonesian Amateur Boxing Athletes: Is There an Influence of Organizational Culture and Quality of Service on Performance through Achievement Motivation as a Mediator?

Abstract

This study aims to analyze the relationship of organizational culture and service quality to the performance of amateur boxing athletes in Indonesia through achievement motivation as a mediator variable. This correlational quantitative approach used Structural Equation Modeling (SEM) with the help of Smart-PLS. The sample was 100 amateur boxers aged 22.5±2.0 years with 6.1±0.8 years of training experience. The validity test of the Fornell-Lacker Criterion result shows a construct value greater than other constructs (>0.7). Meanwhile, the reliability test of all items in the variable showed the results of composite reliability (>0.7) and Cronbach Alpha (>0.7). The R square value on the performance of amateur boxing athletes is 0.764 or 76.4%, while the R square on achievement motivation is 0.570 or 57%. The SRMR value or Standardized Root Mean Square 0.077 < 0.10 or 0.077 < 0.08, then the model fits with the data. Then the hypothesis results, organizational culture on performance P-Values 0.000, service quality on the performance of P-Values 0.006, organizational culture on performance through achievement motivation of P-Values 0.003, service quality on performance through achievement motivation of P-Values 0.023, meaning that the four hypotheses are acceptable. The combination of organizational culture and service quality must be united, especially in achievement sports because the study of achievement sports is always associated with the ability of athletes, psychology or the ability of coaches without reporting the influence of other variables. Future research studies need to use mixed methods, considering that organizational culture and service quality variables have broad aspects, and of course, the organizational culture of each country is different Keywords: Organizational Culture, Service Quality, Achievement Motivation, Boxing Performance.