Abstract
This study was conducted to describe the main issues that the Student Success Center faces when they provide students’ support services, examine alternative solutions, and propose the solution from theoretical and practical perspectives. To critically analyze organizational problems regarding managing the Student Success Center for students, a literature review and evidence from interviewing workers and observation were utilized as a qualitative instrumental case study. Findings indicate that the key problems were reaching high-risk students and combining services with academic departments for effective tutoring. This case study can provide some insight and solutions into the educator, who needs best practices and services for college students as well as the impact that university leaders have on promoting students\\\' success on campus.
Highlights
This study was conducted to describe the main issues that the Student Success Center faces when they provide students’ support services, examine alternative solutions, and propose the solution from theoretical and practical perspectives
The Student Success Center (SSC) is designed to serve as a one-stop-shop where students can get an array of assistance on coursework, financial aid, study skills, choosing a major, course registration, stress management, and much more (EKU Student Success Center, 2018)
Students attend tutoring services and workshops geared toward helping students with study skills and reading as well as coping with stress and anxiety
Summary
This study was conducted to describe the main issues that the Student Success Center faces when they provide students’ support services, examine alternative solutions, and propose the solution from theoretical and practical perspectives. They should find a way to serve high-risk students effectively by affiliating with academic departments to streamline tutoring services in order to ensure quality across campus. This would help high-risk students build the skills they need to be successful in college.
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