Abstract

 
 
 The successful application of Information Technologies (IT) in an organization depends on the business processes used for managing such technologies. It is widely recognized that the use of the Enterprise Architecture (EA) practice for organizing these technologies into a framework is a key factor for achieving a better IT - business alignment. This article presents a business process model for the IT Management that can be used in medium and large organizations as a framework for modelling and analysing their IT management processes. The main difference between the described model and others found in the literature is that our model places EA concept at the centre of the organization of IT Management activities. It provides a better definition, organization and comprehension of the essential and support IT management activities. The described model is being used in several organizations as a referential framework to improve their current IT Management processes.
 
 
Highlights
Information technologies (IT) play, today, a strategic role in the majority of public and private organizations
The Target Enterprise Architecture is a design of the architectures of the business, information systems and of IT that the organization should possess in the three or four years, as it is required in order to meet the objectives set out in their strategic plans
This article has described a model of business processes that specifies, in a concise manner, a complete set of processes for performing IT management in a medium or large size organization
Summary
Information technologies (IT) play, today, a strategic role in the majority of public and private organizations. The objective of this article is to describe a comprehensive and integrated process model for IT management based on the EA approach This approach provides a complete and well-structured framework that facilitates the integrated management of the three levels of an enterprise architecture: the business architecture, the information systems architecture and the technology architecture. The alignment business/IT has been studied from alternative points of view; which go from management throughout operational perspective proposals where various authors describe the crucial technical details of systems and technologies [21,22,23] Some of these studies are based on standards and reference models such as: COBIT, ITIL, CMMI, ISO 9000:2007, etc., where the studies specify practices, processes for controlling technologies, and heuristics based on case studies. CLEI ELECTRONIC JOURNAL VOLUME 17 NUMBER 2 PAPER 3 The model of IT management processes described in this article is an integrated set of the essential managerial and technical processes that an organization should implement in order to carry out an efficient and effective management of the EA resources (modeled, created, contained, and supervised) within an organization
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