A Business Activity Monitoring System Supporting Real-Time Business Performance Management

Abstract

Recently, strong interests in the real-time performance management are increasing to gain competitive advantages in the rapidly changing business environment. For better business performance or continuous process improvement of an enterprise, real-time measurement and analysis of the performance of managerial activities is essential. Business activity monitoring (BAM) which provides real-time access to key performance indicators is one of core elements for the real-time performance management. A BAM system prototype is designed and implemented for a global automotive company in this paper. This paper presents the design procedure and implementation result of BAM system. This paper is expected to be a practical help to the practitioners who are planning and executing the BAM system implementation for the real-time performance management.