A blueprint for the implementation of process‐oriented knowledge management

Abstract

AbstractProcess‐oriented Knowledge Management aims at the integration of business processes and knowledge management. In order to provide knowledge for value adding activities within the business processes KM instruments and KM systems have to be adapted to business and knowledge processes. In detail, KM instruments such as content management, skill management, lessons learned, and communities have to be assigned to KM activities and processes. Models and patterns that describe generic pKM processes can build a blueprint for the implementation and support the stepwise integration of business processes into the knowledge life cycle. The introduction of a pKM becomes more efficient, as the flexibility is increased and the complexity is reduced. In this paper the authors show the essential elements of a blueprint developed during the implementation of a pKM in a large transaction bank. The blueprint describes the essential knowledge structures, activities, processes and instruments on different layers of abstraction in the context of a continuous knowledge life cycle. Copyright © 2003 John Wiley & Sons, Ltd.