Abstract
The service-centered economy has grown considerably in the last few years, shifting from product-based solutions towards service centered offerings, i.e., Product-Service System (PSS) solutions. Such an approach is also emerging in the context of building equipment, where maintenance activities play a fundamental role in facility management. In this field, Building Information Modeling (BIM) based tools are diffusely used to improve the performances of facility management. However, few studies have addressed the above issues while considering a shift from product-based approaches in favor of more advanced servitization models. The study aims at integrating BIM based approaches in a PSS context for the improvement of the management of maintenance operations of building equipment. A general framework for maintenance management has been developed, merging the implementation of the PSS components in a BIM model for the definition of maintenance management. A first application of this methodology to a real case study concerning the elevators of an existing building has shown the efficacy of the proposed approach. The study highlighted the benefits that can be achieved, especially in terms of reduced periods of equipment unavailability, reduced costs and augmented customer satisfaction, while enhancing the information exchange between the PSS actors. Hence, although further research is still needed for its validation, the proposed approach can offer practical insights for the development of promising BIM-based PSS solutions for facility management in the construction industry.
Highlights
In recent years the need to provide more efficient solutions for the production and management of products has been fostering companies to implement strategies that consider the whole life cycle of products [1,2]
Such an approach is emerging in the context of building equipment, where maintenance activities play a fundamental role in facility management
This allowed us to create a platform for a database containing all data on maintenance operations, which can facilitate the implementation of a Structured Query Language (SQL) automated notification and alert system [81,82] that are able to: update maintenance intervals for each component/part of the elevator; update the intervention plans, notify both the provider and the building manager; update the calendar of inspections and maintenance interventions; optimize the scheduling of intervention reducing the down time of the equipment
Summary
In recent years the need to provide more efficient solutions for the production and management of products has been fostering companies to implement strategies that consider the whole life cycle of products [1,2]. Information Modeling (BIM) [18] based approaches to augment the performances of facility management [19,20], especially focusing on the optimization of maintenance operations [21] Despite these potential benefits, the integration of the PSS theory with the opportunities given by the new information technologies and tools has still been scarcely investigated [22]. Into provide further detail, the theoretical background and motivations of the study are discussed, while in Section 3 the research method is presented Such an approach was verified, where a case study concerning the management of maintenance and repair operations of the elevators of an already existing building is described.
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