A BERT Fine-tuning Model for Targeted Sentiment Analysis of Chinese Online Course Reviews

Abstract

Accurate analysis of targeted sentiment in online course reviews helps in understanding emotional changes of learners and improving the course quality. In this paper, we propose a fine-tuned bidirectional encoder representation from transformers (BERT) model for targeted sentiment analysis of course reviews. Specifically, it consists of two parts: binding corporate rules — conditional random field (BCR-CRF) target extraction model and a binding corporate rules — double attention (BCR-DA) target sentiment analysis model. Firstly, based on a large-scale Chinese review corpus, intra-domain unsupervised training of a BERT pre-trained model (BCR) is performed. Then, a Conditional Random Field (CRF) layer is introduced to add grammatical constraints to the output sequence of the semantic representation layer in the BCR model. Finally, a BCR-DA model containing double attention layers is constructed to express the sentiment polarity of the course review targets in a classified manner. Experiments are performed on Chinese online course review datasets of China MOOC. The experimental results show that the F1 score of the BCR-CRF model reaches above 92%, and the accuracy of the BCR-DA model reaches above 72%.