Abstract
Describes a benchmarking tool to help organizations to be more effective in the way they manage change. The tool, a best practice model for change, links five key success factors with the change process ‐ commitment, social and cultural issues, communication, tools and methodology and interactions. It works on the basis that, by applying these key success factors to the change process itself, more effective change will be achieved. The model has potential use at all levels within an organization. It allows the organization to assess and quantify its “maturity” in change management, using a maturity matrix, and identify subsequent actions for improvement.
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