Abstract
Technological advances and strategic environmental changes encourage the government sector to improve bureaucratic performance and services. Salatiga's Department of Communication and Informatics (Diskominfo Kota Salatiga) is a service that provides communication and informatics, statistics and coding services. However, in carrying out their duties and functions, there are still problems which indicate that the IT governance process is still not optimal, so that there is a need for identification and assessment efforts. This study aims to analyze the maturity level of IT governance using the COBIT 5 framework domain Deliver, Service and Support (DSS). The results of this study indicate that the level of capability of the DSS01, DSS03 and DSS06 processes is at level 2 (Managed process). While the DSS02 and DSS04 processes are at level 1 (Performed process). The recommendations in each process may be an input for Diskominfo in improving the quality of public services and for realizing good governance.
Highlights
Technological advances and strategic environmental changes encourage the government sector to improve bureaucratic performance and services
This study aims to analyze the maturity level of IT governance using the Control Objectives for Information and related Technology (COBIT) 5 framework domain Deliver, Service and Support (DSS)
The results of this study indicate that the level of capability of the DSS01, DSS03 and DSS06 processes is at level 2 (Managed process)
Summary
Perkembangan Teknologi Informasi (TI) telah banyak membawa dampak di berbagai bidang baik pada organisasi swasta maupun instansi pemerintahan. Vol 1, No 2, September 2019 p-ISSN: 2656-5935 http://journal-isi.org/index.php/isi e-ISSN: 2656-4882 hal ini, tata kelola TI menjadi aspek penting guna memastikan penerapan TI dapat selaras dengan pencapaian visi dan misi pemerintah. Penelitian ini dilakukan untuk menganalisis kondisi tata kelola TI Diskominfo Kota Salatiga menggunakan framework COBIT 5 pada domain DSS. COBIT 5 dipilih karena kerangka kerja ini menyediakan panduan yang lengkap dan rinci yang mencakup tata kelola TI organisasi dan teknik manajemen.[5] Domain DSS dipilih karena dianggap sesuai dengan kondisi TI yang ada pada Diskominfo Kota Salatiga sebagai dinas penyedia layanan TI yang telah mengimplementasikan TI dalam kegiatan operasionalnya.[6] Hasil penelitian ini p-ISSN: 2656-5935 http://journal-isi.org/index.php/isi e-ISSN: 2656-4882 diharapkan dapat turut memberikan kontribusi secara akademis bagi Pemerintah Kota Salatiga khususnya Diskominfo Kota Salatiga dalam mewujudkan visi dan misi organisasi yaitu meningkatkan kualitas pelayanan publik serta mewujudkan tatakelola pemerintahan yang baik (good governance)
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