Abstract
To address the needs of an aging population in the acute care setting, ACEP’s geriatric emergency department (ED) guidelines recommend developing age-appropriate care models. Cedars-Sinai ED developed and implemented The Tender-Loving-Care (TLC) volunteer program, a unique imitative that trains volunteers to provide non-clinical, supportive interventions to improve the ED care and experience for geriatric patients. Our research objective was to describe program implementation and characterize early findings about supportive interventions that TLC volunteers provide.
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