913 Patient Satisfaction with Personalised Stratified Follow-Up After Treatment for Breast Cancer at West Middlesex University Hospital

Abstract

Abstract Aim Personalised stratified follow up (PSFU) is a programme that ensures safe follow-up of breast cancer patients following treatment completion, avoids un-necessary appointments, whilst offering rapid access to clinicians when required. A protocol for PSFU was designed and the programme introduced to West Middlesex University Hospital in 2019. We aim to assess patient satisfaction with nurse-led end of treatment consultations. Method 200 Patients were enrolled from January 2019 to September 2021.The study was registered with the Clinical Governance department. All patients were initially contacted by telephone and later questionnaires were sent out either by post or using Google Docs via text messaging. Data was collected both from questionnaires and Somerset cancer registry platform and analysed using Microsoft Excel. Results Out of 200 patients, 150 were successfully contacted by telephone and sent questionnaires, with 68% response rate. This was largely electronic. 48% had video or phone consultations, with the rest attending in person. 90% thought they had sufficient time for discussion, with 82% feeling well informed regarding their management at the end of the consultation. 86% were satisfied or very satisfied with the consultation. 35% had their consultation within 3 months of completing treatment and 29% within 6 months. Conclusion Patients were largely satisfied with their end of treatment consultations. This was in spite of delays caused by the COVID-19 pandemic. Longer term follow up is required to determine satisfaction with the PSFU programme as a whole, and its efficiency.