5.3.1 Development of healthcare service management system using systems engineering and RFID technology

Abstract

AbstractThe purpose of this research is to apply systems engineering and RFID technology to develop a service management information system, which includes the functions of operation revenue, operation expenditure, service timing and account balance enquiry, and management related statistics and analysis. This research is separated in two stages. In the first stage, Delphi software technology and SQL database are used to develop the management system, whereas in the second stage RFID technology is added in to the customer consumption record management and enquiry system to improve management efficiency. The development of the system is based on systems engineering and Delphi software. The process of systems engineering includes demand estimation, conceptual design, preliminary design, detailed design and development, logistic support and maintenance. Integrating systems engineering with Delphi software technology can facilitate to develop new product at low cost and upon customer's need. Blanchard and Fabrycky are applied in the development of our product, including demand analysis, functional analysis, function configuration and system design. Four main parts in the service management information system, including operation revenue, has been finalized. And we also assisted the enterprise to launch the system, which now has used for two years. The system performs stably and the functions we develop cater the customer's need completely.