Abstract
Background: The appropriate utilisation of referral pathways is an important component in optimising the function of any cancer service. Lack of knowledge and understanding of existing pathways and accepted guidance by users of the system can have a negative effect on the performance of that system, and may also negatively impact patient experience. We audited appropriate utilisation of existing service pathways by assessing referrals from primary care to breast services within our region. The response to this has led to the development of an online breast service prioritisation tool, which aims to maximise compliance with existing national referral guidelines, thus improving the efficiency of the breast service for our patients.
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