Abstract
As one of the institutions in the public sector that engages directly with the community, the police play a significant role in providing services, security, and order following its obligations and functions. This research aims to map the topic of organizational performance in the public sector, particularly in the police, in numerous scientific studies. This research is a quantitative study with a descriptive methodology. Documentation techniques and literature studies were obtained through the Scopus database with the keyword "police performance." At the initial stage of the search, 73 articles related to "police performance" were found in the last 20 years, from 2003-2023. The analysis in this study was carried out using bibliometric techniques, which included the authors and articles published, citations, institutions, and countries that participated in the research development. Besides that, the analysis was also carried out using Vos Viewer software. The results of this study indicate that there are 265 keywords connected to the keyword "police performance" articles, with the highest number of publications in 2015 with 9 articles and in 2019 with 8 articles. In 2017 and 2022, with 6 articles, then the country with the most published articles is the United Kingdom with 10 articles, while the countries with the lowest contribution are Brazil, Indonesia, Israel and Spain, with 3 articles. Beside that, the institution with the most contributions is the Hebrew University of Jerusalem, with three documents. The author with the most citations related to "police performance" is Jon M. Shane, with a total of 219 citations then social sciences is the most frequently used subject, 59 documents or 52.7%. Finally, these results show that the most used keys in the last 20 years related to the keyword "police performance" are performance, police performance, police, police legitimacy, and job performance, while the least used keywords are creative leadership, procedural justice, crisis intervention, and citizen satisfaction.
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