20 Years Later — What Have We Learned on the Measurement of Organizational Effectiveness Since Steers Model?

Abstract

In his seminal work, published in the ASQ (1975), Steers identified the main problems concerned with the measurement of organizational effectiveness (OE). He suggested a general model for the understanding of OE, and pointed out specific aspects as possible constituencies of OE. The present paper survey recent developments in relation to the nature and notion of OE and suggests a set of criteria mat could be used for the measurement of OE. The ideas are based on a content analysis of 46 papers which were published during the last five years in established academic journals. These papers referred to various definitions and methods of measurement for OE. In conclusion, then, OE should be measured by a multiple set of components, with reference to the multidimentionality of the OE (eg. dependence on culture environment, sectorial belonging, purposes of the work), and the availability of measurement tools.