Abstract
Objective To describe changes in the requests presented by men and women calling the help-line of the Institute of Clinical Sexology (Rome, Italy). Design and method The study included all the valid schedules of the calls received between July 1994 - June 1997 (G1, N=859) and July 2004 - June 2007 (G2, N=944). The counsellors’team was staffed by experts in sexology. The information used for analysis comprised: callers’demographic characteristics, reason for their call, sexual problems reported, previous doctor contacts, items discussed and referrals. Data were analysed using descriptive statistics and univariate analysis (Chi-Square and ANOVA). Results An increase of callers was found (p Conclusions Due to its easy accessibility and anonymity, this help-line represents the first (formal and informal) request for help by the people who call and therefore it can be a useful link between health services and callers.
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