Abstract
This chapter is guides usability engineers to convince their businesses that usability activities are a good return on investment (ROI). The goals of the Rapid Iterative Test and Evaluation (RITE) method are to identify and fix as many issues as possible and to verify the effectiveness of these fixes in the shortest possible time. These goals support the business reason for usability testing; improving the final product as quickly and efficiently as possible. The case studies presented in this chapter suggest that the RITE method was successful in achieving its goals. Applications are available that have a powerful and flexible architecture, which allows for rapid changes to be made to the product. As demonstrated by the case studies, the RITE method has an established track record of success on a variety of commercial products. As such, it follows in the tradition of other methods that have been shown to be effective in real world contexts. This chapter embodies a “case study” approach to examine usability methods.
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