16. Efficient management of new patient referrals: The safe introduction of an Advanced Nurse Practitioner (ANP) led telephone breast pain service

Abstract

Introduction: With reduced patient footfall due to Covid-19, adapting the way we maintained prompt service delivery became an instant priority. Breast pain (BP) accounts for up to 21% of all referrals into our service. An ANP led telephone BP clinic was created to allow safe assessment and management of these women outside of one-stop clinics.